How does a small or medium-sized business hire a COO or operations person? Here’s what to look for and how to hire one successfully.
Business
How to Build a Leadership Team
Every business needs a leadership team. But what does a good leadership team look like, and how do you go about creating one? Find out here.
Why Company Culture Matters
Company culture matters. It affects your customer experience, team behaviour and your bottom line and profits. Here’s how.
How to Update and Maintain Your SOPs
Once you’ve built out all the SOPs for your business, how do you update them regularly? Here’s how.
Critical and Core Processes
Critical or core processes are the 4–9 processes that make your business work. Here’s how to find them and use them.
How to Hire an Assistant
An assistant is usually the first hire business owners make. Here are the three types of assistant, and how to hire each of them.