People and Teams

How does a small or medium-sized business hire a COO or operations person? Here’s what to look for and how to hire one successfully.

Every business needs a leadership team. But what does a good leadership team look like, and how do you go about creating one? Find out here.

Company culture matters. It affects your customer experience, team behaviour and your bottom line and profits. Here’s how.

An assistant is usually the first hire business owners make. Here are the three types of assistant, and how to hire each of them.

Job Scorecards are one of the most valuable team management tools you can deploy in your business. Here’s how you create and use them.

How do you effectively delegate work in your business? There is more than ONE way of delegating — and you have to delegate the RIGHT way to get things done.